Support
How Nasaq works, and what to do when something is not working.
What Nasaq is
Nasaq is the workspace an organization uses to run its work: its projects, its tasks, its meetings, and its resources. Everything inside it belongs to one organization, and the people who use it are its members.
This page is for the people who use Nasaq. It describes how the app actually behaves — the web app at isnasaq.com and the Nasaq mobile app.
How to get access
Nasaq is invitation-only. You cannot sign yourself up and start using it on your own — an administrator of your organization has to invite you first.
The invitation is issued to an email address. Sign in with that same address and the invitation attaches itself to your account, and your access begins. Sign in with a different address and Nasaq finds no invitation for you, so there is nothing to show.
Until an administrator invites you, the app opens on a screen saying you are not in any organization yet. That is not a fault: it means no invitation exists for the address you signed in with. Ask an administrator of your organization to invite you, and give them that exact address.
Signing in
In the mobile app you sign in with your email address and a password, with Google, or with Apple. Choose the one whose email address holds your invitation.
On the web at isnasaq.com the same three ways work: email and password, Google, or Apple.
Signing in and having access are two different things. Signing in only establishes who you are; what you can open is decided by your administrator.
Common questions
I signed in, but I see nothing
Your account exists, but no access has been assigned to it yet: either no invitation reached the address you signed in with, or you are a member of the organization with no spaces opened to you. Neither is something you can fix from inside the app — ask an administrator of your organization.
I cannot open a team or a project
Access in Nasaq is decided space by space. Belonging to the organization does not open every team inside it: an administrator grants access to each space, and a space you have not been given does not appear at all. Ask them for access to the space you need.
I signed in with Apple and hid my email, and Nasaq could not find my invitation
When you choose “Hide My Email”, Apple gives apps a relay address ending in privaterelay.appleid.com instead of yours. Your invitation was issued to your real address, so the relay address does not match it. The fix: go back to the sign-in screen and sign in with the address your invitation was sent to — with a password or with Google. You can delete the relay account from Settings if you want to.
I am not receiving notifications
Open your notification settings and check three things: that the space is not muted — each space can be silenced on its own; that push notifications are switched on and your device is allowing notifications for Nasaq; and, if you were expecting WhatsApp messages, that your organization has switched the WhatsApp channel on at all, because it only works if your organization enabled it. Whatever the channels are doing, every notification still arrives in your inbox inside the app.
How do I change my name, phone number, photo, or language?
From your account page — on the web through the account menu, and in the mobile app from Settings. Your name, your phone number, your picture and your language are all editable there. Your email address is not: it comes from the account you sign in with.
Deleting your account
You can delete your own account, from inside the app and from the web. In the mobile app: Settings → Delete account. On isnasaq.com: the account menu → Account → Delete account. Before you confirm, you are shown what deletion does to each organization you belong to.
Deletion is immediate and permanent: your account and your profile — your name, email address, phone number and picture — are deleted, and your memberships end. If you are the only owner of an organization that has other members, ownership passes to its longest-standing member, who is notified. If you are its only member, the organization is kept and marked as having no owner, dated that day.
The work you created — tasks, comments, meetings and documents — is not deleted along with you. It belongs to the organization’s record, not to yours, and stays with the organization.
How to get help
Support for Nasaq runs through your own organization. The workspace belongs to its administrators: they issue the invitations, grant access to each space, and can change or remove your membership. Almost every question on this page ends with them.
If your administrator cannot resolve it, they are able to reach the people who operate Nasaq.
Write to us
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